Aarrgghhh!!! What's up with my profile picture?

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Permalink Reply by Florence Niven on September 11, 2007 at 4:13pm

I had the same problem yesterday - it's there - just takes awhile to pop up.

For now, you're scary person in shadow with odd head shape. But we know the 'real you' is out there somewhere!

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Permalink Reply by themoonismymother on September 11, 2007 at 5:35pm

That happened to me too but I logged out and waited a few minutes then...SHABAAAAM!.......there it was :)

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Permalink Reply by Accessories on September 11, 2007 at 5:48pm

Okay, I tried the loging out thing, wait, and then log back in, and that didn't work. And....I've had this creepy shadow person for a week now! I've tried to change pictures. Nothing is working!!!

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Permalink Reply by IndieAdmin on September 11, 2007 at 6:47pm

Okay, take a deep breath. I'm here to help, honest. =)

As the other posters have noted, it can take awhile for a picture to update -- anywhere from 30 minutes to an hour -- but one week is indicative of another issue.

Because it's very difficult for me to tell what the problem is without specifics, I'm going to try a bit of a scattershot approach first:

1. What is the format of the file you are using? It should be a JPG or GIF for optimum results.
2. How large is the file you are uploading, in pixels?
3. Are you using a Mac or PC?
4. What browser are you using?

If you can give me the answers to those questions, I may be able to diagnose your problem better. Thanks!

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Permalink Reply by Accessories on September 12, 2007 at 12:18pm

Answers:

1. Jpeg
2. 200 X 200
3. Mac
4. Safari

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Permalink Reply by IndieAdmin on September 12, 2007 at 12:20pm

Hmm. #1-#3 check out. However, I have heard numerous people having issues with Safari (though none related to Profile Avatars).

Would you mind trying Firefox for Mac instead? Here's the direct link to install it:

http://firefox.com

Thanks for your patience! =)

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Permalink Reply by Accessories on September 12, 2007 at 3:30pm

Whoo hooo!!!! It was the browser. Thanks so much!

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Permalink Reply by IndieAdmin on September 12, 2007 at 4:02pm

Yay! I'm so glad to hear that -- no more Mr. shadow! =)

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